Scaling Workforce Readiness Across Brands and Locations
How do you maintain brand standards and customer experience while expanding across brands, markets and business units? Sonesta International Hotels is tackling this challenge as it shifts to a more franchise-heavy model. Join Erica Chenette, senior director of training and development at Sonesta, and Sandra Moran, CMO at Schoox, to learn how Sonesta is scaling learning across corporate teams, managed hotels and franchise properties to drive service consistency and operational readiness
